Special orders, oversized and heavy items can only be shipped via freight (UPS LTL) resulting in a freight shipping surcharge. Please contact us for a quote: call toll free 1.888.777.1815 or email

You will receive an email confirming shipment of your order with tracking information within 2 business days of submitting your order, unless there is a credit hold or payment information provided requires additional details.

This offer does not apply to orders for Architectural products and/or orders placed by our dealers or any parties who receive trade discounts from FLOS, Inc.

As some FLOS items are shipped directly to you from FLOS Europe, you, the purchaser, agree to allow up to 8 weeks for delivery of your product. We will make every effort to ship the item in a timely manner.

For shipping outside of Canada please contact or call toll free 1.888.777.1815.